Tip of the Day, #2

In Uncategorized by African Energy

TIP of the DAY #2: Claims: Damaged or Lost Cargo

To begin processing an Air Export or Ocean Export claim, please provide the following:

  1. Proforma/Sales Order Number. This is the 6-digit number on the Sales Order provided by your African Energy Sales Representative.
  2. Specify each item damaged or lost. It is best to use the Part Number on your Proforma/Sales Order.
  3. Specify when you discovered the damaged or lost cargo.
  4. Provide a scanned copy of the Receipt of Goods document.
  5. In the case of damaged goods, provide a photo of EACH damaged unit.